Privacy Policy: Safeguarding Your Personal Data
At AstraGlow, we prioritize your privacy and are committed to protecting your personal information in compliance with GDPR and the Indian IT Act. Explore our comprehensive policy to understand how we manage your data.
Data Protection
Ensuring your data is secure and used responsibly.
Compliance Standards
Adhering to global and local privacy regulations.
Why Privacy Matters
Understanding Our Commitment
In today’s digital age, safeguarding personal information is crucial. Our privacy policy is designed to ensure transparency and trust, aligning with GDPR and the Indian IT Act to protect your rights and data integrity.
Personal Data We Collect
We collect personal data such as names, email addresses, and payment information to provide our services effectively. This data helps us personalize your experience and improve our offerings.
Purpose of Data Collection
Your data is used to enhance your learning journey, manage your account, process transactions, and communicate important updates. We ensure that all data usage is transparent and consent-based.
Third-Party Tools and Cookies
We utilize cookies and third-party tools to analyze site traffic and improve user experience. These tools help us understand user preferences and optimize our services while ensuring data security.
How does AstraGlow ensure the accuracy of its astrology courses?
Our courses are crafted by experienced astrologers who adhere to traditional and contemporary methods, ensuring a comprehensive and accurate learning experience.
What is the refund policy for course enrollments?
We offer a full refund within 14 days of enrollment if you are not satisfied, provided you have not accessed more than 20% of the course content.
Are there any prerequisites for enrolling in the courses?
No prior knowledge is required for our basic courses. However, advanced courses may require completion of prerequisite modules.
How can I access my course materials after enrollment?
Once enrolled, you can access all course materials through the Student Portal using your login credentials.
What payment methods are accepted for course fees?
We accept payments via UPI, credit/debit cards, and net banking. EMI options are also available for select courses.
Can I interact with instructors during the course?
Yes, our courses include live Q&A sessions and discussion forums where you can engage with instructors and fellow students.
What support is available if I encounter technical issues?
Our support team is available 24/7 via chat and email to assist with any technical difficulties you may experience.
Ensuring Secure Transactions at AstraGlow
Our Commitment to Payment Security
At AstraGlow, we prioritize the security of your payment information. We use advanced encryption technologies to protect your data during transactions. Our payment gateways are PCI-DSS compliant, ensuring that your sensitive information is handled with the utmost care. We also offer multiple payment options, including UPI, credit/debit cards, and net banking, to provide you with a seamless and secure checkout experience.
Third-Party Tools and Services
Google Analytics
Stripe Payment Gateway
Mailchimp Email Marketing
Zendesk Customer Support
Facebook Pixel
Zoom Video Conferencing
LinkedIn Insights
Hotjar User Analytics
PayPal Payment Processing
Amazon Web Services (AWS)
Cloudflare CDN
Intercom Chat Support
HubSpot CRM
Salesforce Integration
Slack Communication
Trello Project Management
Asana Task Management
Zapier Automation
User Rights Under GDPR and Indian IT Act
Understanding Your Data Privacy Rights
At AstraGlow, we are committed to safeguarding your personal data in compliance with the General Data Protection Regulation (GDPR) and the Indian Information Technology Act. As a user, you have the right to access, rectify, and erase your personal information. You can also restrict or object to the processing of your data and have the right to data portability. We ensure transparency in how your data is collected and used, and you can withdraw consent at any time. For any concerns regarding your data rights, please feel free to reach out to us.